Last Updated: [2025/07/21]

At Veldco.co.za, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may be eligible for a refund, exchange, or store credit, subject to the terms outlined below.

1. Returns Eligibility

• Products must be returned within 7 days of delivery.
• Items must be unused, in original packaging, and with all tags/labels attached.
• Proof of purchase (order number/receipt) is required.

Non-Returnable Items

The following items cannot be returned unless defective or damaged:

• Perishable goods
• Personalized/custom-made products
• Digital downloads
• Intimate or sanitary items (for hygiene reasons)

2. Return Process

To initiate a return:

1. Contact Us – Email [returns@veldco.co.za] with your order number and reason for return.
2. Wait for Approval – We will review your request and provide return instructions.
3. Ship the Item – Send the product to our returns address (provided upon approval).
   • Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong item shipped).
4. Inspection & Processing – Once received, we will inspect the item and process your refund/exchange within 5 business days.

3. Refunds

• Approved refunds will be issued to the original payment method within 3 business days.
• Shipping fees are non-refundable, unless the return is due to our mistake.
• For bank transfers, refund processing times may vary (allow 3–10 business days).

4. Exchanges

• Exchanges are subject to product availability.
• If the desired item is out of stock, we will issue a refund or store credit.

5. Damaged or Defective Items

If you receive a faulty, damaged, or incorrect item:

• Notify us within 24 hours of delivery (include photos as proof).
• We will cover return shipping costs and provide a replacement or full refund.

6. Store Credit

If you prefer, we may offer store credit (valid for 3 months) instead of a refund.

7. Cancellations

• Orders can be cancelled within 1-2 hours of placement if they have not yet been processed/shipped.
• Contact us immediately at [support@veldco.co.za].

8. Non-Refundable Situations

Refunds will not be granted if:

• The item was used, damaged after delivery, or missing parts.
• The return request is made after the return window has expired.
• The product was purchased during a final sale or clearance event (unless defective).

9. Contact Us

For any questions regarding returns or refunds, please contact:
📧 Email: [support@veldco.co.za]